SOMIC Lifecycle Services
Competent and reliable service worldwide - you can rely on SOMIC for that. SOMIC Lifecycle Services provide the personnel, technical and organizational support you need to operate your packaging system optimally in production.
Overview of our SOMIC Lifecycle Services
Your benefits with SOMIC Lifecycle Services
- High equipment availability - Through express logistics and preventive maintenance we minimize your downtime.
- Personalized support - Dedicated contacts, prompt responses, transparent coordination - we take responsibility for the smooth operation of your facility.
- Global presence - Service technicians and partners in Europe, North America and the Asia-Pacific region ensure rapid support.
- Value preservation and planning certainty - Regular maintenance, genuine spare parts and modernizations protect your investment in the long term.
- Manufacturer expertise - We know every machine in detail - and resolve issues before they occur.
- Cost advantage - Express shipping at no additional cost thanks to special terms. Service kits instead of complete assembly replacement.
Technical support - remote and on-site
Maximize the availability of your plant by having potential faults diagnosed and resolved quickly and securely from a remote location. Our service experts connect to your equipment via a secure remote access and provide a fast fault diagnosis with concrete instructions for resolution. In most cases this avoids the need for an on-site technician.
In the event of a malfunction you will receive an initial response as quickly as possible. If required, a technician will come to your site. You can reach our Technical Support at +49 8075 916-412 or via our Fault Report.
Spare parts service - fast, reliable, personal
Original SOMIC spare parts for all machine generations - tested, precisely fitting and durable. With standard express logistics, you will receive your parts as quickly as possible and at no additional cost. In urgent cases, we arrange a courier delivery directly to your production site.
Our preconfigured spare parts packages ensure you have the right parts in stock. Specially assembled service kits enable targeted maintenance of individual assemblies - sustainable, fast and cost-optimized. Our range is complemented by a professional repair and equipment rental service for maximum flexibility.
Inspection and maintenance - preventive measures for maximum service life
Inspection and maintenance play a crucial role when it comes to extending the service life of your SOMIC packaging machine. Through regular preventive maintenance, our technicians identify potential issues early, before they lead to downtime.
The annual inspection includes a general functional check, the inspection of electrical and mechanical components for wear, as well as the rectification of faults within the scheduled timeframe. After each visit you will receive a detailed condition report with concrete recommendations for further measures
Digital Services - Connected for Fast Solutions
With SOMIC Connect we create a direct link from your machine to your technician or to our technical support. The online documentation contains all information about your machine and its spare parts - available at any time via your personal customer login.
Remote maintenance, software updates and digital diagnostic tools such as SOMIC Eagle enable rapid diagnostics and significantly shorten response times. This lets you see what is really happening - a quantum leap in fault analysis.
Training - More knowledge, greater productivity
To ensure your team can operate your packaging machine perfectly from day one, we offer practical, hands‑on training for operators, mechanics, electricians, technicians and administrators. The training sessions take place on-site at your machine, at our facility or virtually - according to your requirements.
In addition to basic training courses, we offer advanced refresher training 3 to 6 months after the initial training. This strengthens in-house expertise, minimizes downtime and protects your investment through proper operation.
Upgrade and Modification - Your system always up to date
Our after-sales team supports you with optimizations, adjustments to changed production requirements and modernizations - including for machines that have been in production for more than 20 years. With our own retrofit department, established for more than 15 years, we complete over 300 successful upgrade projects annually.
The scope ranges from new format sets and Industry 4.0 retrofits to complete changes in the use of existing equipment. Thanks to the digital twin, we can plan and offer many modifications without an on-site visit.
Worldwide Service - Global Footprint
SOMIC serves customers worldwide through a network of its own locations and qualified service partners:
- Headquarters Amerang, Germany: Central hub for service, spare parts, training and after-sales
- SOMIC Packaging, Inc. (USA): Branch in Inver Grove Heights (Minnesota) - service for the North American market
- SOMIC Packaging Asia Pacific (Thailand): Branch in Bangkok - service for the Asia-Pacific region
- Europe: In-house service technicians in Great Britain, Ireland, Benelux and Spain
- Other regions: Qualified service partners in South America, South Korea, the Philippines and Australia
How to reach us:
General inquiries, commissioning & service, spare parts orders, functional enhancements, training and maintenance/inspection:
Tel.: +49 8075 916-100
E-mail: service(at)somic(dot)de
Technical Support:
Tel.: +49 8075 916-412
E-mail: service(at)somic(dot)de