With SOMIC's Digital Services you harness the potential of modern connectivity to make your service and production processes even more transparent and efficient. Digital solutions lay the foundation for faster analyses, improved remote support and better-informed operational decisions. This makes service increasingly predictive and data-driven. Issues can be identified more quickly, conditions assessed more accurately and measures initiated more effectively.
As an integral part of SOMIC Lifecycle Services, the Digital Services form the bridge between your packaging line and SOMIC's expert knowledge.
Your benefits with SOMIC Digital Services:
- Greater transparency: Faults are clearly documented — visually and with data.
- Faster analysis: Diagnostic data and video footage reach the SOMIC Service automatically.
- Reduced downtime: Precise fault diagnosis without detours — on-site or remotely.
- Fewer on-site visits: Many issues can be resolved remotely thanks to reliable data.
- Greater planning certainty: Data-driven insights enable predictive maintenance.
- Retrofit-ready: Available for all current machine generations – older models on request.
Why digital services strengthen your production
Unplanned downtime costs time, money and stress. Often the challenge is not in fixing a fault, but in identifying the actual cause. Traditional troubleshooting often relies on guesswork, telephone descriptions and time-consuming on-site visits.
The SOMIC Digital Services precisely address this: they provide reliable data instead of vague assumptions. By combining visual documentation (SOMIC Eagle) with automated diagnostic data transmission (SOMIC Connect), every fault becomes transparent, traceable and faster to resolve.
SOMIC Eagle – Identify causes and resolve them immediately.
The camera diagnostic tool SOMIC Eagle makes faults visible. Multiple cameras integrated into the machine record the packaging process from different perspectives and correlate the video footage with real-time machine data. The result: precise analyses and significantly faster solutions.
Your advantages with SOMIC Eagle
- Visual clarity: Multiple camera perspectives provide seamless documentation of every malfunction.
- Real-time correlation: Video footage is automatically synchronized with machine data.
- Faster troubleshooting: Causes are analyzed precisely and identified more quickly
- Remote-capable: Videos can be downloaded and forwarded to the SOMIC service.
How SOMIC Eagle works – in four steps
The operator reports the problem to the technician. The technician can directly access the SOMIC Eagle diagnostic website.
The technician can review the development of the problem (last 30 seconds) from multiple camera angles and reliably reconstruct the behavior of the machine and the product with all required supplementary information.
The technician can quickly resolve the problem—without having to rely on guesswork—because the actual cause can be seen in the video.
If further assistance is required, the video can be downloaded and sent manually to the SOMIC Service – for even faster, data-driven remote support.
SOMIC Connect – Rapid diagnostics through automated networking
With SOMIC Connect, modern service is immediately within reach: the machine automatically collects all relevant diagnostic data and, in the event of a fault, transmits them to SOMIC Service in a consolidated form. This allows problems to be analyzed more quickly and solutions to be implemented in a targeted manner – without detours and with minimal delay.
Your benefits with SOMIC Connect
- One-click service: A single button press on the HMI starts the entire diagnostic process.
- Standardized data quality: Each diagnostic data package contains all relevant machine data.
- Faster problem resolution: The SOMIC Service immediately receives all required information for a precise analysis.
- Seamless integration with SOMIC Eagle: In combination, the video footage of the fault is also transmitted automatically.
- No time wasted: No manual reports, no phone calls to describe the error – the machine communicates directly.
How SOMIC Connect works – in four steps
The operator presses the "Help me SOMIC" button on the HMI and enters the error description and the email address for feedback.
The machine then sends a standardized diagnostic data package to SOMIC. With the optionally installed camera diagnostic system SOMIC Eagle, the package additionally includes the video footage of the event.
The SOMIC Remote Service can analyze the case as effectively as possible based on the provided data and devise a targeted solution.
The SOMIC Service sends the resolution by e-mail or connects directly to the machine via remote access.
FAQ
Frequently Asked Questions about SOMIC Digital Services
SOMIC Eagle is a camera diagnostic tool integrated into SOMIC packaging machines. Multiple cameras record the packaging process from different perspectives and link the video footage with real-time machine data. If a problem occurs, the last sequence of recordings is automatically saved. This makes the causes of faults visible and enables precise analysis.
SOMIC Connect is an automated service platform. At the push of a button on the HMI, the machine collects all relevant diagnostic data and sends them bundled to the SOMIC Service – for rapid, targeted fault analysis.
Yes, both tools can be used independently. When combined, however, they achieve their full potential, as SOMIC Connect also automatically sends the Eagle video data.
SOMIC Eagle and SOMIC Connect are available for all current machine series SOMIC 202, SOMIC 323 and SOMIC 434. For older models and special configurations, we assess retrofit feasibility on a case-by-case basis.
Data transmission is carried out either via a secure, encrypted connection using standards-compliant remote access protocols or - without a direct Internet connection to the machine - by e-mail.
SOMIC Connect sends a standardized diagnostic data package with all relevant machine data – including the operator's description of the fault and, if SOMIC Eagle is installed, additional video footage of the last sequence before the event.
Resolve disruptions faster – with SOMIC Digital Services
Learn how SOMIC Eagle and SOMIC Connect make your production processes more transparent and your service more efficient. Contact us for a personal consultation, a live demo or a no-obligation quote.
Contact us:
Tel.: +49 8075 916-100
Email: info(at)somic(dot)de